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Chalchal Group of Hotels
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FAQ


Q1. How to confirm booking?
We would like to inform you that to hold your booking on a confirmed basis, we need an advance payment. We have number of options to make the payment, by using any of the mode you can confirm your booking. As soon as we get the payment we will send you the confirmation by written mail.

Q2. How do I meet my driver at the airport?
The driver will meet you at the customs exit inside your arrival terminal. He will be holding a distinctive, visible, notice board clearly displaying the booking contact name and confirmation code. You will then be escorted to a conveniently parked vehicle and driven to your hotel/destination. Whilst travelling always keep our office telephone number on hand. At times airports can be very busy and confusing. In the event that you face any difficulty in meeting with your driver, please call our office telephone number. This will ensure any such problem can be immediately resolved.

(Q3.) What happens if my flight arrives late?
Quite naturally our representative monitors all flight arrival times. Regardless of late arrival, your driver will be there.

(Q4.) Is there an extra charge for waiting time?
No, there will be no extra charge for waiting.

(Q5.) How long will the driver wait for me?
In relation to an airport meeting, your driver will make extensive inquiries at the airport (with the customs, your airlines, airport information's paging system) before referring back to our office where further inquiries will be made. Only then would the driver be authorized to leave the terminal.

(Q6.) How long is the journey to central New Delhi from the airport?
The journey time from the airport (Indira Gandhi International Airport) to central New Delhi takes between 30-60 minutes depending on the time of day and traffic conditions.

(Q7.) I have paid for my accommodation but did not get confirmation?
It is advisable that once you made the reservation, you write to us that you have made the reservation but did not receive the confirmation, we will check it and send you the reply.

(Q8.) Must all bookings be made in advance?
It is advisable that bookings are made at least 24 hours before your journey. Although often (subject to availability) last minute bookings can be accommodated.

(Q9.) Why should I give you my credit card no.
We need your credit card details to hold your room on a confirmed basis. You can also request us while sending details that do not charge this card, keep the details until I arrive and will make the payment upon arrival.

(Q10.) What is a Credit Card Authorization Form?
This is a mode of payment. We ask our guest to fill it up and send it back to us along with your passport copies and front side of the credit card. If you do not feel comfortable sending your details by fax, then request you to please send it to us through email.








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